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The Department of Justice and the Federal Trade Commission issued this blog post on 02.22.2012.
The following post appears courtesy of Richard Goldberg, Assistant Director of the Civil Division's Consumer Protection Branch.
Did you know that your telephone bills may contain charges for products or services other than telephone service, much like charges on a credit card? Those who carry out these types of fraud have found ways to insinuate themselves onto the telephone billing system, and arrange for false charges to appear on telephone bills. As a result, you could be paying for goods…
Planes are late often. Passengers miss connecting flights too often. This issue was brought to mind on a trip to and from Boston, last year. I’m an efficiency expert and I was struck with a brilliant idea the night right after I missed my flight home. I am surprised the brilliant industrial engineers and managers at every airline have not implemented this very simple system to reduce missed connections. I can’t believe this idea has not crossed someone’s mind before.
Please indulge me as I relay my recent travel log. Monday I was flying to Boston with a connection in Philadelphia. The flight into PHL was late and I thought I was going to miss my connection to Boston. I did miss my flight yet US Airways had arranged for the next flight out that evening and I got a $10 meal voucher to boot. Not bad. On board the same flight were 7 passengers going to Frankfurt. The flight attendants made several announcements to ask the other passengers to wait in their seats…
What I remember about Darwin, not being an avid student, was he said something about the "survival of the fittest." Whilst I was an avid student of rock and roll, this kind of sounded like "Only the Strong Survive" a 1969 song by Jerry Butler. Is that what Darwin meant? Do you have to be strong . . . tough . . . to survive? Do you have to be a “bully”, intimidating, oppressive or domineering? “Fittest” in Darwin’s terms was not a physical fitness.
The quote, "survival of the fittest" has been taken totally out of context. This is what Darwin said, "In the struggle for survival, the fittest win out at the expense of their rivals . . ." (wait, there's more) "because they succeed in adapting themselves best to their environment." "Adapting" in this case is not a passive, becoming accustomed to or getting used to your surroundings. Instead, this "adapting" is very active, like the verbs, change, modify, revise and rework. Adapting,…
Recessions are always present in one or more industries throughout the economy; keep it simple and focus on the basics of effective operations management.
As organizations work their way through the current and future recessions (yes there will be more), it is a time to think about getting back to the basics of what makes the organization work most effectively. The basics start with six areas that the ownership/leadership should focus on; Goal Setting, Delegation of Responsibilities, Knowing the Details, Prioritize the Issues, Time Management, and Leadership. Review your culture and don't blindly go forward in directions that were mapped out by…
To correct any problem situation, it is important to know how to determine the cause. Causes leave signs and are easy to spot if you're looking for them.
Today's economic climate may be amplifying unsatisfactory performance. There are usually many reasons for an organization's sub-par performance. Taking the time to identify the causes can be expedited if you know which signs to look for. Here are a few examples to look for within your organization.
Start at the Top
Any organization is subject to decreasing performance due to the effects of poor economic conditions within their industry. The leadership will show symptoms of the negative…
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- Why are Airlines So …This plan actually seems reasonable...and this isn't the first time I've heard about flight attendants making announcements that go unrecognized.…
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