A recent conversation with a client was focused on his frustration with several problem employees.  The client spent several minutes sharing great details about how these employees were belligerent, unmotivated and becoming a liability to the organization that was built around their expertise.  I asked if their skills were still critical to the organization and he said "yes, that is what makes this issue so difficult."

I shared with him the 7 ways to engage his workforce found in the book…